CUSTOMER-TELLER SCHEDULING SYSTEM FOR OPTIMIZING BANKS SERVICE
DOI:
https://doi.org/10.4314/njt.301.48Keywords:
scheduler, service optimisation, queuing theory, simulation, customer satisfaction, integer programming, probability theoryAbstract
Customer satisfaction is a concern to service industries as customers expect to be served promptly when they arrive. Demand for service is highly variable: dependson hour of the day, or day of the week, or even dates of the month. For a service industry like a Bank, there is a need for effcient Bank Teller scheduling system
which takes into account varying customer service demand levels. This paper models Bank Teller scheduling system for optimizing a Banks customer service. The model takes into account real time system behaviour including changing customer arrival rates throughout the day and customer balking. It provides scheduling rules and the corresponding service levels when demand varies with cost minimisation as goals.
Downloads
Issue
Section
License
The contents of the articles are the sole opinion of the author(s) and not of NIJOTECH.
NIJOTECH allows open access for distribution of the published articles in any media so long as whole (not part) of articles are distributed.
A copyright and statement of originality documents will need to be filled out clearly and signed prior to publication of an accepted article. The Copyright form can be downloaded from http://nijotech.com/downloads/COPYRIGHT%20FORM.pdf while the Statement of Originality is in http://nijotech.com/downloads/Statement%20of%20Originality.pdf
For articles that were developed from funded research, a clear acknowledgement of such support should be mentioned in the article with relevant references. Authors are expected to provide complete information on the sponsorship and intellectual property rights of the article together with all exceptions.
It is forbidden to publish the same research report in more than one journal.
How to Cite
